Client Relationship Analyst engaged in managing customer experiences and collaborating with various internal teams at Tenda. Responsible for issue resolution and customer satisfaction metrics oversight.
About the role
- Analista de Tesouraria SR managing financial operations for SaaS company Logcomex. Analyzing payment strategies and monitoring investments to optimize financial growth.
Responsibilities
- Analyze and process SaaS service billings, taking into account different billing modalities (monthly, quarterly, annual) and their specific requirements.
- Verify the correct application of tax rates (ISS, PIS/COFINS, etc.).
- Manage customer receipts, identifying and resolving delays or outstanding issues.
- Record cleared receivables in the financial systems.
- Implement effective collection strategies to recover receivables amicably and, when necessary, through legal actions.
- Negotiate payment terms and conditions with B2B clients, seeking solutions that meet both the company’s and clients’ interests.
- Review supplier invoices in the financial systems.
- Prepare supplier payments following the company’s internal policies.
- Control and reconcile payments made against bank accounts.
- Analyze investment options available in the financial market, considering liquidity needs and the long-term objectives of the SaaS company.
- Execute investment placements and redemptions in accordance with internal policies.
- Monitor investment performance and prepare tracking reports.
- Prepare delinquency monitoring reports with indicators specific to SaaS companies (churn rate, retention rate, conversion rate, suspended subscriptions, etc.).
- Monitor the company’s cash flow, identifying funding needs and investment opportunities, with a focus on predictability and optimizing resource use to finance company growth.
- Actively participate in data collection for accounting to support audits.
- Participate in meetings with the Finance leadership to discuss investment strategies and cash flow management.
Requirements
- Education: Bachelor’s degree in Business Administration, Accounting, Economics, or related fields.
- Experience: Extensive experience in finance with team management experience (minimum 8 years).
- Knowledge of fiscal and tax legislation applicable to SaaS companies.
- Proficiency with electronic invoicing systems.
- Skill in account reconciliation, including MRR and ARR.
- Strong organizational skills and attention to detail.
- Good interpersonal communication.
- Proactivity and problem-solving ability.
- Analytical and critical thinking.
- Knowledge of SaaS performance metrics (burn rate, runway, etc.).
- Credit analysis skills.
- Negotiation and relationship management skills.
- Knowledge of the financial market.
- Nice to have:
- Previous experience in a startup environment.
- Advanced Excel (VBA/Macros), Power BI, or SQL.
Benefits
- Swile Benefits Card with a fixed value of R$2,300.00 per month (CWB and RMC) or R$1,840.00 (other regions) (food, mobility, multi-balance, and home office allowance).
- National health plan (Unimed or Amil).
- Dental plan (Odontoprev).
- Life insurance – MetLife.
- Totalpass.
- Starbem (health services platform for physical, mental, and emotional well-being).
- Pharmacy partnership with Panvel.
- Extended maternity and paternity leave through the Empresa Cidadã program.
- Subsidy for professional development in partnership with Unico Skill, offering options for undergraduate and graduate programs, language courses, mentorships, etc.
- Private English lessons for leadership and specialists level II and above.
- School/education allowance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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