Technical Director at Connected Logistics providing acquisition support, project management, and engineering services. Focusing on optimizing IT services and improving process efficiencies for AESMP.
Responsibilities
Plan and track AESMP process improvements
Focus on optimizing IT services by analyzing workflows and applying ITIL practices
Manage engineering activities related to system design and development
Establish program strategic objectives and standards
Consult with management on project requirements
Review project feasibility studies
Prepare progress reports for management
Interface with technical personnel to solve technical problems
Assist with planning and managing successful project execution and implementation
Requirements
BA in Computer Science, Engineering, Information Services or equivalent
ITIL 4 Certification required
PMI- PMP certification (strongly desired)
10 years of ITSM related experience
Advanced knowledge and experience in Service Now (SNOW) platform management
Advanced knowledge and experience in Zero Trust IT Service Management and operations
Subject Matter Expert in requirements development for Army acquisition systems
Experience with writing Standard Operating Procedures (SOPs) and Task Orders (TO)
Well versed within process and strategy improvement
Excellent oral and written communication skills
Able to travel up to 10 percent
Benefits
Health, dental, vision, life and disability insurance
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