Client Delivery Director at BetterUp orchestrating technical and operational delivery for strategic clients. Establishing relationships and ensuring client engagement with a focus on outcomes.
About the role
- Technical Director at Connected Logistics providing acquisition support, project management, and engineering services. Focusing on optimizing IT services and improving process efficiencies for AESMP.
Responsibilities
- Plan and track AESMP process improvements
- Focus on optimizing IT services by analyzing workflows and applying ITIL practices
- Manage engineering activities related to system design and development
- Establish program strategic objectives and standards
- Consult with management on project requirements
- Review project feasibility studies
- Prepare progress reports for management
- Interface with technical personnel to solve technical problems
- Assist with planning and managing successful project execution and implementation
Requirements
- BA in Computer Science, Engineering, Information Services or equivalent
- ITIL 4 Certification required
- PMI- PMP certification (strongly desired)
- 10 years of ITSM related experience
- Advanced knowledge and experience in Service Now (SNOW) platform management
- Advanced knowledge and experience in Zero Trust IT Service Management and operations
- Subject Matter Expert in requirements development for Army acquisition systems
- Experience with writing Standard Operating Procedures (SOPs) and Task Orders (TO)
- Well versed within process and strategy improvement
- Excellent oral and written communication skills
- Able to travel up to 10 percent
Benefits
- Health, dental, vision, life and disability insurance
- Great 401(k) package
- Generous Paid Time Off
- Ongoing professional development opportunities
Job title
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Degree requirement
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