Trabajador/a Social fomentando la interacción social y convivencia humana en comunidades de Puerto Rico. Brindando herramientas para desarrollar un sentido de pertenencia y responsabilidad en los residentes.
About the role
- Junior Customer Success Analyst supporting client operations and feedback management at Localiza&Co. Collaborating on success plans and addressing client needs in a hybrid work environment.
Responsibilities
- Realizar reuniões periódicas de acompanhamento (checkpoints) para avaliar uso, engajamento e dificuldades.
- Coletar feedbacks estruturados sobre produtos, serviços e atendimento.
- Ajudar clientes com dúvidas e obstáculos operacionais no uso da plataforma.
- Entender processos e operações do cliente para apoiar a jornada de sucesso.
- Elaborar e acompanhar Planos de Sucesso com metas e ações definidas.
- Conduzir análises básicas de FCA e PDCA em parceria com os clientes.
- Reportar demandas de melhoria, bugs e sugestões para o time de produto.
- Apoiar no upsell básico de serviços e pacotes complementares.
- Colaborar com Marketing na criação de *Cases de Sucesso*.
- Noções iniciais de análise de dados (Excel e leitura de dashboards)
Requirements
- Ensino superior completo.
- Atendimento ao cliente.
- Operação e funcionalidades da plataforma Mobi7.
- Conceitos básicos de gestão de frotas.(desejável)
- Pacote Office (Excel e PowerPoint).
- PDCA / FCA (nível básico).
- Power BI (desejável).
Benefits
- Participação nos Lucros
- Vale Alimentação
- Vale Refeição
- Convênio Médico
- Convênio Odontológico
- Gympass
- Previdência Privada
- Vale Transporte
- Allya
- Acesso ilimitado a diversos cursos da nossa Universidade Localiza
- Programas internos de treinamento e desenvolvimento
- Desconto em compra e aluguel de veículos
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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