Junior Customer Success Analyst supporting client operations and feedback management at Localiza&Co. Collaborating on success plans and addressing client needs in a hybrid work environment.
Responsibilities
Realizar reuniões periódicas de acompanhamento (checkpoints) para avaliar uso, engajamento e dificuldades.
Coletar feedbacks estruturados sobre produtos, serviços e atendimento.
Ajudar clientes com dúvidas e obstáculos operacionais no uso da plataforma.
Entender processos e operações do cliente para apoiar a jornada de sucesso.
Elaborar e acompanhar Planos de Sucesso com metas e ações definidas.
Conduzir análises básicas de FCA e PDCA em parceria com os clientes.
Reportar demandas de melhoria, bugs e sugestões para o time de produto.
Apoiar no upsell básico de serviços e pacotes complementares.
Colaborar com Marketing na criação de *Cases de Sucesso*.
Noções iniciais de análise de dados (Excel e leitura de dashboards)
Requirements
Ensino superior completo.
Atendimento ao cliente.
Operação e funcionalidades da plataforma Mobi7.
Conceitos básicos de gestão de frotas.(desejável)
Pacote Office (Excel e PowerPoint).
PDCA / FCA (nível básico).
Power BI (desejável).
Benefits
Participação nos Lucros
Vale Alimentação
Vale Refeição
Convênio Médico
Convênio Odontológico
Gympass
Previdência Privada
Vale Transporte
Allya
Acesso ilimitado a diversos cursos da nossa Universidade Localiza
Programas internos de treinamento e desenvolvimento
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