Partner Relationship Assistant Manager supporting partnerships at Lloyds Banking Group. Focused on data management, problem-solving, and improving customer outcomes within Embark Pensions.
Responsibilities
Processing data using established procedures and testing new procedures to see how we can improve on existing methods.
Helping senior colleagues with ownership of 3rd party and adviser relationships.
Conducting independent research using primary data sources and selecting relevant information to enable analysis of key themes and trends.
Solving problems as they arise and managing escalation processes.
Managing relationships impacts, finding the best technical and /or professional solutions, chasing to successful resolution and identifying key trends.
Organising and preparing complex documents by using multiple computer applications such as Microsoft office whilst also gathering and summarising data for special reports.
Requirements
Experience of managing large sets of data in Excel.
Experience of making customer journeys and processes clearer and simpler, delivering better outcomes for customers.
Evidence of taking financial data, working independently in a commercial setting to produce accurate insight and supporting commentary from multiple sources.
Producing storyboard packs up to a senior level.
Experience of working with Suppliers and 3rd parties in the financial services industry would be extremely useful.
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Job title
Partner Relationship Assistant Manager – White Labels, Embark Pensions
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