Product Owner specializing in WhatsApp and AI for educational clients at CI&T. Responsible for revenue generation and customer engagement through conversational solutions.
About the role
- Digital Loans Product Manager, collaborating with specialists to enhance digital customer journeys for the top loans provider in the UK. Driving performance through data insights and team empowerment.
Responsibilities
- Working with and empowering a team of specialists to seek out and solve problems that drive value and enhance the customer experience.
- Driving incremental performance by understanding customer needs, generating demand and removing friction through our digital buying journeys through continuous optimisations.
- Create and analyse digital journey performance using Adobe Analytics and Power BI - identifying trends and opportunities to optimise conversion and engagement.
- Communicate performance stories effectively to collaborators, influencing decisions and celebrating achievement.
- Ensure all change is effectively monitored and performance and impacts understood, whilst managing risk effectively with appropriate team members, governance, and controls.
Requirements
- Strong experience of digital customer journeys, conversion optimisation, and e-commerce guidelines.
- Ability to interrogate and interpret data, ideally with experience with Adobe Analytics and Power BI.
- Have strong influencing skills and the ability to make purposeful relationships with your team members and partners.
- Comfortable challenging the status quo and finding opportunities for automation and innovation.
- Skilled in turning complex datasets into actionable insights and clear performance stories.
- Can create simplicity from complexity.
- Are a self-starter with the ability to plan and prioritise your own workload, whilst balancing multiple deliverables.
Benefits
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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