Product Owner specializing in WhatsApp and AI for educational clients at CI&T. Responsible for revenue generation and customer engagement through conversational solutions.
About the role
- Loans Assistant Product Manager supporting customer journeys for UK's no.1 loans provider. Collaborating with experts to enhance customer experience and drive product growth through innovative solutions.
Responsibilities
- Working as part of a team of specialists to seek out and solve problems that drive value and enhance the customer experience.
- Lead and facilitate the implementation of change initiatives, collaborating with product owners, commercial partners and broader collaborators including risk, legal, CCor and Credit risk.
- Immerse yourself in loans end to end customer journeys, finding opportunities to build longer term customer relationships across multiple channels, customer segments and life stages.
- Building compelling stories to bring customers on a change journey.
- Ensure all change is effectively monitored and performance and impacts understood, whilst managing risk effectively with appropriate team members, governance, and controls.
Requirements
- Strong influencing skills and the ability to make purposeful relationships with your team members and partners
- Previous experience of managing initiatives and change from inception to delivery.
- A keen interest in building your product experience, learning from a team of skilled and experienced Product managers.
- Can create simplicity from complexity.
- Be a self-starter with the ability to plan and prioritise your own workload, whilst balancing multiple deliverables.
- An analytical attitude, comfortable collaborating with analytics teams to generate insights to develop propositions and monitor success metrics.
- Curious by nature and have the tenacity to take on a challenging and varied workload.
Benefits
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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