Loans Assistant Product Manager supporting customer journeys for UK's no.1 loans provider. Collaborating with experts to enhance customer experience and drive product growth through innovative solutions.
Responsibilities
Working as part of a team of specialists to seek out and solve problems that drive value and enhance the customer experience.
Lead and facilitate the implementation of change initiatives, collaborating with product owners, commercial partners and broader collaborators including risk, legal, CCor and Credit risk.
Immerse yourself in loans end to end customer journeys, finding opportunities to build longer term customer relationships across multiple channels, customer segments and life stages.
Building compelling stories to bring customers on a change journey.
Ensure all change is effectively monitored and performance and impacts understood, whilst managing risk effectively with appropriate team members, governance, and controls.
Requirements
Strong influencing skills and the ability to make purposeful relationships with your team members and partners
Previous experience of managing initiatives and change from inception to delivery.
A keen interest in building your product experience, learning from a team of skilled and experienced Product managers.
Can create simplicity from complexity.
Be a self-starter with the ability to plan and prioritise your own workload, whilst balancing multiple deliverables.
An analytical attitude, comfortable collaborating with analytics teams to generate insights to develop propositions and monitor success metrics.
Curious by nature and have the tenacity to take on a challenging and varied workload.
Benefits
A generous pension contribution of up to 15%
An annual performance related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
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