Outbound Customer Service Representative at Schülerhilfe in Gelsenkirchen handling customer inquiries for tutoring and language courses. Providing support and scheduling appointments without cold calling.
About the role
- Customer Support opportunity within Lloyds Banking Group, providing face-to-face customer support in various UK branches. Opportunities for career progression through a skill development framework.
Responsibilities
- Provide face-to-face support to our customers in the branches.
- Learn, grow and develop within an inclusive organisation.
- Transition into a range of roles such as helping customers over the phone from home.
- Master new skills and deal with more complex customer needs.
- Explore a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning.
Requirements
- You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
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