Manager Central Fabrication overseeing production operations in orthotics and prosthetics at Hanger, Inc. Responsible for resource planning, staff management, and production optimization to meet quality and financial objectives.
About the role
- Customer Journey Manager at Lloyds Banking Group driving insights and improvements. Engaging with colleagues to ensure meaningful experiences across products and services while advocating for their voice.
Responsibilities
- Champion the Voice of the Customer —bringing colleague feedback, sentiment, and lived experience into every conversation
- Conduct direct research with colleagues to understand their needs, struggles, and aspirations
- Facilitate workshops and co-create solutions with stakeholders
- Coordinate cross-functional alignment and delivery planning
- Influence design and product decisions to reflect colleague needs
- Track KPIs and measure experience effectiveness
- Find opportunities for continuous improvement and innovation
Requirements
- Experience in customer experience, service design, or product development
- Strong analytical skills and ability to interpret user data
- Confidence to challenge and influence decisions across teams
- Familiarity with human-centred design and agile ways of working
- Excellent communication and stakeholder engagement skills
- A deep passion for listening to and amplifying the Voice of the Customer—our colleagues
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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