Hybrid Program Director – Customer Growth and Insights

at LiveRamp

• Job title: Program Director – Customer Growth and Insights
• Job type: Full Time
• Experience level: Lead
• Salary: $111,500 - $155,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Program Director managing enterprise customer portfolios at LiveRamp. Overseeing technology implementations and ensuring client needs are met in a hybrid role.

Responsibilities

• Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners.
• Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test the data collaboration software.
• Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise.
• Sequence use cases to ensure that the customer is prioritizing work that makes a tangible impact.
• Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization.
• Identify and communicate areas to improve effectiveness, efficiency and productivity.
• Work directly with customer stakeholders to gather requirements, communicate updates and findings, and build relationships.
• Speak and present both internally and externally, leveraging data to tell a story.
• Develop new delivery assets (plans; templates) and best practices, integrating them into the team’s evolving methodology.
• Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements.

Requirements

• 3-5 years of project management experience OR experience in customer-facing roles, such as Implementation, Project Management, Customer success and/or Customer Support roles within a growing B2B software, SaaS or data technology business OR equivalent experience.
• Desire to work with customers both technically and strategically.
• Ability to translate intricate, technical concepts into user-friendly processes and approaches.
• 1-2 years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus.
• A deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media.
• Hands-on analytics (media, customer, digital, big data) experience a significant plus.
• Executive-level communication skills, both written and oral -- ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives.
• Strong project management skills -- must be able to multitask and manage multiple projects, workstreams, and programs.
• Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners).
• A strategic thinker and problem solver who uses data, analytical skills, and story-telling to support reasoning.
• Experience leading cross-functional teams -- highly collaborative with strong interpersonal skills.
• Motivated to set and achieve goals and take initiative within the workplace -- proactive, thorough, and transparent.
• Thrives in evolving teams and job functions.
• Comfortable working in ambiguous environments with strong critical thinking and problem-solving skills.
• Willingness to travel at least a few times a year.

Benefits

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
• Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
• Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).
• A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.