Analyste de processus d’affaires spécialisé dans l’amélioration des processus de rémunération chez iA. Contribuant à des projets d’optimisation et collaborant avec diverses parties prenantes.
LE
Hybrid Venue Applications Support Team Analyst
Posted last month
About the role
- Venue Applications Support Analyst ensuring seamless technology operations at Live Nation venues. Responsible for PoS application support and user assistance, mainly remotely but on-site support may occur.
Responsibilities
- Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.
- Adhere to strict standards for maintaining system data integrity
- Diagnose device malfunctions including: software, hardware, and peripheral accessories
- Author end-user guides to improve understanding & usability of the system for operators
- Test new versions of software frequently and thoroughly
- Document frequency of issues and escalate systemic problems accordingly
- Establish processes for completing support tasks with improved accuracy and timeliness
- Lead on-call helpdesk hotline during peak support times
- Provide exceptional customer service to users with varying technical aptitude
- Travel to venues for software implementations and support
Requirements
- Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros)
- Exceptional attention to detail for identifying patterns and curating obscure system data
- Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
- Experience with food and beverage business operations, ideally multi-location enterprises
- Diligence in troubleshooting complex problems with little information to reach resolution
- Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
- Identify risk of missing deadlines and collaboratively exchange tasks with teammates
- Outstanding customer service etiquette through written and verbal communications
- Positive, driven attitude; focus on opportunity in difficulty—not difficulty in an opportunity
- Basic familiarity with Accounting practices (can balance finances/inventory, etc.)
- Degree/Certificate relevant to technology from accredited university will help; not required
- Willingness to travel up to 30%, possibly more during peak season (March – October)
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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