Analyst in Debt Asset Management at a global advisory firm specializing in real estate investments. Supporting asset management team in value preservation and creation across commercial real estate debt investments.
LE
Hybrid Venue Applications Support Team Analyst
Posted 1 hour ago
About the role
- Venue Applications Support Analyst ensuring seamless technology operations at Live Nation venues. Responsible for PoS application support and user assistance, mainly remotely but on-site support may occur.
Responsibilities
- Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.
- Adhere to strict standards for maintaining system data integrity
- Diagnose device malfunctions including: software, hardware, and peripheral accessories
- Author end-user guides to improve understanding & usability of the system for operators
- Test new versions of software frequently and thoroughly
- Document frequency of issues and escalate systemic problems accordingly
- Establish processes for completing support tasks with improved accuracy and timeliness
- Lead on-call helpdesk hotline during peak support times
- Provide exceptional customer service to users with varying technical aptitude
- Travel to venues for software implementations and support
Requirements
- Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros)
- Exceptional attention to detail for identifying patterns and curating obscure system data
- Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
- Experience with food and beverage business operations, ideally multi-location enterprises
- Diligence in troubleshooting complex problems with little information to reach resolution
- Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
- Identify risk of missing deadlines and collaboratively exchange tasks with teammates
- Outstanding customer service etiquette through written and verbal communications
- Positive, driven attitude; focus on opportunity in difficulty—not difficulty in an opportunity
- Basic familiarity with Accounting practices (can balance finances/inventory, etc.)
- Degree/Certificate relevant to technology from accredited university will help; not required
- Willingness to travel up to 30%, possibly more during peak season (March – October)
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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