Assistant Store Manager leading the largest DECJUBA store in Lambton Quay, NZ. Delivering exceptional shopping experiences and leading the DREAMTEAM to redefine retail excellence.
LE
Hybrid Senior Manager, Technical Software Delivery
Posted 4 months ago
About the role
- Senior Manager driving Oracle Fusion Managed Services operations at Live Nation Entertainment. Overseeing technology delivery, governance and operational excellence for global operations.
Responsibilities
- Manage end-to-end Oracle Fusion Managed Services operations, including incident management, service requests, and ongoing system optimization.
- Establish and enforce ITIL-based service management frameworks and processes to ensure consistency and quality.
- Oversee support queues, triage issues, and coordinate with internal and external stakeholders for timely resolution of production problems.
- Ensure all client Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs) are consistently met or exceeded.
- Generate and analyze support metrics and performance reports to monitor service delivery and identify opportunities for improvement.
- Continuous review of Fusion release notes and identifying risk and potential impact / improvements for finance business partners.
- Oversee ERP system implementation (Oracle Fusion, OneStream), with responsibility for technology delivery, QA, release governance and IT SOX compliance.
- Serve as a primary technical contact, fostering relationships and conducting service reviews.
- Guide the support team through coaching and performance evaluations.
- Lead efforts to enhance service quality. Develop automation tools.
- Oversee ERP system implementation (Oracle Fusion, OneStream), with responsibility for technology program management, QA, release governance, and IT SOX compliance.
- Responsible for developing and executing detailed plans to transition from legacy systems to new IT systems or platforms, minimizing business disruption during go-live.
Requirements
- Degree in Business, Product Management, Program Management, Engineering or a related field
- Minimum 10 years of progressive product and program management experience in technology
- Minimum 5 years in leading complex technology-driven transformation programs in large, global organizations
- Previous experience with Oracle Cloud Fusion preferred
- Demonstrated experience in implementing programs in the technology space and familiarity with PCI & SOX compliance.
- Demonstrated experience in guiding highly technical development & engineering teams
- Experience in driving system integrator & technology vendor performance
- Experience guiding compliance with relevant legal and regulatory requirements, including SOX, SOC, PCI-DSS and familiarity with cybersecurity frameworks (e.g., NIST, ISO27001)
- Excellent communication and interpersonal skills and ability to communicate complex technology topics to technical & non-technical audiences at various levels.
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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Assistant Store Manager at DECJUBA creating a personalized customer experience. Supporting leadership and ensuring the team delivers exceptional service at the Mount Lawley store.
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