Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
About the role
- Customer Service Agent handling international imports, communications with clients and suppliers. Managing documentation and invoices in the logistics sector.
Responsibilities
- Operational handling of international imports, with a focus on sea freight.
- Communication with customers, international offices, agents and suppliers.
- Booking cargo space with shipping lines and airlines.
- Processing and managing documentation throughout the import process.
- Preparation and verification of incoming and outgoing invoices as well as billing.
- Creating and tracking customer SOPs (Standard Operating Procedures).
- Handling complaints and ensuring prompt resolution.
Requirements
- Completed commercial vocational training, e.g., Freight Forwarding and Logistics Clerk, Wholesale and Foreign Trade Management Clerk, or equivalent.
- At least 1 year of professional experience in sea and air freight.
- Very good German and English skills, both written and spoken.
- Confident use of common MS Office applications.
- Reliable and efficient working style to respond confidently to short-term changes in daily operations.
- Team-oriented communication for close and smooth collaboration with customers, partners and internal interfaces.
Benefits
- Job security and stability: A permanent employment contract with a growth-oriented company located in Nuremberg.
- Modern, bright office and extensive IT equipment for a pleasant working environment.
- Career development: Individual development opportunities and responsibility from day one.
- We support your professional development and offer space for your own ideas and projects.
- Collaboration and team spirit: Join a close-knit, family-like team that genuinely lives teamwork.
- Experience a collegial atmosphere with regular team events that strengthen exchange and cooperation.
- Flexibility: Enjoy the option to work remotely/mobile up to 2 days per week.
- We value trust and offer a balanced work–life arrangement.
- Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, occupational health management (BGM), sports events and health days.
- Mobility: Benefit from our bike leasing through JobRad to travel in an eco-friendly and cost-effective way.
- Financial additional benefits: Attractive referral bonuses for “employees recruit employees”, exclusive discounts on fashion, leisure, travel & tech, as well as company pension schemes and capital-forming benefits (vermögenswirksame Leistungen).
- Innovation and recognition: Contribute your ideas and benefit from our idea management with a rewards system. You have the opportunity to take on responsibility and actively drive our growth.
Job title
Job type
Experience level
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Degree requirement
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