Hybrid Product Manager – Pre and Post Experience

at Lindblad Expeditions

• Job title: Product Manager – Pre and Post Experience
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $64,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• Product Manager crafting unforgettable pre and post-voyage experiences for travelers at Lindblad Expeditions. Designing multi-day extensions, coordinating air arrangements, and optimizing guest experiences.

Responsibilities

• Build, price, and execute pre- and post- voyage services, including multi-day land extensions.
• Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensure top performance.
• Collaborate with Voyage Product Managers (VPMs) to ensure pre/post programs complement at-sea experiences and avoid overlap.
• Identify and drive opportunities to increase passenger conversion on land-based add-ons.
• Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary.
• Seek opportunities to build experiences with LEX-NG Fund supported projects and/or individuals into voyage offerings.
• At all trainings and events, be equipped with current knowledge and examples of the company’s environmental and social/community impact programs, and prepared to share this knowledge with others who represent our brand.
• Determine the need for internal air (commercial or charter) within programs and coordinate with the Procurement team to select and contract preferred air suppliers.
• Provide clean handoffs to Coordinators, Additional Services (ASCs) for ongoing manifesting and logistics.
• Identify programs needing included or additional hotel nights and hospitality rooms and collaborate with Procurement to select properties aligned with LEX standards.
• Support execution of embark/disembark hospitality services (hospitality room, luggage storage, food & beverage, AV, guides, printouts, etc.).
• Manage group airport transfers and on-the-ground transportation of all pre- and post-services.
• Ensure vendor coordination, communication, and alignment with LEX service expectations.
• Develop and maintain arrival/departure guidelines, working itineraries, and LEX rep handbooks.
• Support Knowledgebase documentation and operational playbooks.
• Perform Emergency Duty services during select nights and weekends monthly.
• Own pricing and profitability for all PPM services.
• Collaborate with Marketing and Sales to position offerings for high conversion.
• Track guest feedback and develop and implement improvements.
• Serve as geographic or program lead (as needed), working closely with geographically aligned Product Managers, Voyage.
• Participate in cross-functional briefings and internal stakeholder updates.
• Lead sales presentations and effectively convey the unique selling points of extensions and additional services.
• Travel as needed to scout new offerings, manage vendor relationships, and provide training.

Requirements

• Bachelor's degree in business, Hospitality, Tourism, or a related field.
• Minimum of 3 years in travel program management, preferably in pre- and post-voyage services.
• Proven experience in budgeting and financial management.
• Experience in developing sales presentations and marketing strategies.
• Strong negotiation skills and experience in vendor contracting.
• Excellent organizational and project management abilities.
• Effective written and verbal communication skills.
• Strong time management skills with the ability to handle multiple tasks, set priorities, and meet deadlines.
• Self-starter with the ability to self-motivate and work well in a team environment.
• Familiarity with destination management companies (DMCs) and ground transportation logistics.
• Understanding of guest service standards and operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management software.
• Willingness to travel to scout new offerings and manage vendor relationships.
• Ability to read, write, and comprehend invoices, contracts, correspondence, and memos in English.
• Effective communication within and between departments with a professional demeanor.
• Outstanding relationship management and negotiation skills; additional language skills preferred.

Benefits

• Annual bonus eligibility up to 5%