Senior Solutions Consultant partnering with sales and support teams to drive PagerDuty platform adoption. Collaborating with enterprise customers to solve complex digital operations challenges while leading the implementation process.
About the role
- Senior Solutions Engineer at Liminal responsible for customer onboarding and ongoing support. Collaborating with teams to deliver technical solutions and extract actionable insights.
Responsibilities
- Lead the technical onboarding of enterprise customer accounts
- Guide customers through platform navigation and best practices
- Develop tailored demos and proof-of-concept configurations
- Create and deploy buyer demand surveys
- Analyze data to generate insights for customers
- Troubleshoot technical issues collaboratively
- Develop and maintain comprehensive resources
Requirements
- 10+ years in a customer-facing technical role
- Proven track record in enterprise onboarding and customer success
- Strong analytical skills with proficiency in Google Sheets
- Experience designing and deploying surveys
- Excellent written and verbal communication skills in English
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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