Onsite Customer Service Project Manager

Posted 34 minutes ago

Apply now

About the role

  • Project Manager overseeing customer service projects at Liebherr-Components AG. Leading end-to-end project management and coordinating diverse teams in dynamic environments.

Responsibilities

  • End-to-end project responsibility: Independent planning, management and implementation of projects in Customer Service – from analysis and concept development through to successful implementation.
  • Project control & coordination: Creation of project plans, definition of objectives, timelines and budgets as well as coordination of interdisciplinary project teams (Service, Sales, IT).
  • Stakeholder management: Close coordination with internal departments, dealers and external partners to ensure project objectives and on-time delivery.
  • Project controlling: Ongoing monitoring of progress, costs and quality as well as preparation of regular status reports and presentations for management.
  • Change & risk management: Identifying risks and obstacles, developing solution concepts and supporting the implementation of change processes.
  • Creation and maintenance of a Customer Service divisional project roadmap.
  • Organization, execution and leadership of various divisional project management committees.

Requirements

  • Completed degree in Business Administration, Industrial Engineering, Mechanical Engineering or a comparable qualification.
  • Several years of professional experience (5–10 years) in project management, ideally in an after-sales, service or sales environment of an industrial or mechanical engineering company.
  • Proven success in leading cross-functional projects with a focus on Customer Service or Sales.
  • Good understanding of spare parts and service processes as well as international dealer networks.
  • Confident use of project management tools as well as CRM and reporting systems (e.g. Microsoft Dynamics, Power BI).
  • Strong communication, facilitation and organizational skills at all levels as well as a high degree of assertiveness, team spirit and intercultural competence.
  • Independent, structured and goal-oriented working style with a high level of commitment and a strong sense of quality and result orientation.
  • Very good German and English skills, both written and spoken.
  • Willingness to travel (focus within Germany, Austria, France and Switzerland).

Benefits

  • comprehensive onboarding and significant scope for initiative
  • flexible working hours
  • diverse training and development opportunities
  • option for mobile working

Job title

Customer Service Project Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job