Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Manager overseeing editorial workflows and content delivery for legal materials at LexisNexis. Collaborating with global teams to enhance productivity and maintain quality standards.
Responsibilities
- Oversees the workflows for digital and print delivery of caselaw content; maintains editorial product quality, accuracy, timeliness, and cost management across a global caselaw portfolio.
- Collaborates with commercial stakeholders to create new global caselaw content opportunities to drive the customer experience forward; liaises regularly with in-market teams to ensure content meets customer needs.
- Develops meaningful caselaw metrics and analytics in alignment with Global Editorial Operations targets.
- Executes on automation and drives adoption of global tools and systems delivery; eager to apply cutting-edge content management systems/architecture to streamline processes.
- Actively manages the budget to ensure targets are met.
- Identifies and drives opportunities for savings; engages in vendor management and contract negotiation to ensure value; works with the Global Procurement as needed to specify effective processes and standards.
- Establishes and monitors objectives by providing regular feedback, coaching, training, and talent development; responsible for determining performance improvement opportunities and developing and executing course-correction plans.
- Executes on cross-functional coordination and support of global initiatives.
- Drives a culture that encourages learning, AI-first thinking, and thoughtful, timely decision-making.
Requirements
- Experience leading teams or managing projects in a collaborative, deadline-driven environment.
- Strong communication and interpersonal skills, with the ability to work effectively across diverse teams.
- Ability to plan, prioritize, and manage multiple initiatives with attention to detail and quality.
- A problem-solving mindset and openness to new technologies and continuous improvement.
- Familiarity with legal content, editorial processes, or similar professional environments.
- A law degree (JD, LLB, or equivalent) or relevant legal editorial experience.
- Experience supporting teams through organizational change or transformation.
- A process-oriented approach, with the ability to develop and implement consistent workflows and best practices.
Benefits
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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