STD Claims Examiner II making accurate claim decisions for Short Term Disability claims. Collaborating with team members in a hybrid work environment from South Portland, ME.
About the role
- Insurance Claims Associate at Lendbuzz ensuring clients receive support for auto insurance claims. Collaborating with stakeholders for prompt claims processing and financial recoveries.
Responsibilities
- Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process
- Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing
- Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information
- Verify the accuracy and completeness of claims, ensuring they meet company and industry standards
- Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed
- Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies
- Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience
- Maintain detailed and organized records of claims, correspondence, and associated documentation
- Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements
- Identify opportunities to enhance our claims process and provide feedback for process improvement
Requirements
- Bachelor's degree or equivalent experience in a relevant field preferred
- 1+ years of experience in the insurance industry preferred
- Previous experience in auto insurance claims or a related field is preferred
- Proficiency in English is required, **ability to also speak Spanish and/or Portuguese is preferred**
- Strong interpersonal and communication skills
- Detail-oriented with excellent organizational abilities
- Customer service focussed with a commitment to delivering a positive experience
- Ability to work independently and as part of a team
- Adept at problem-solving and conflict resolution
- Adherence to ethical and professional standards in the insurance industry
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