Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Accounting Support Specialist expert in Rent Manager software, providing customer assistance and resolving issues. Join a team that values detail orientation in Cincinnati, Ohio with hybrid work options.
Responsibilities
- Assist customers with accounting questions and issues relating to our property management software, Rent Manager.
- Conduct remote sessions with customers to resolve software issues as necessary.
- Provide guidance and best practices to those utilizing our Rent Manager application.
- Provide superior customer service to our end users over the phone and via email.
- Document and track status of all issues in a timely fashion within our ticketing software.
- Work in conjunction with internal departments to improve processes and customer satisfaction.
Requirements
- High School diploma required; associate degree in Accounting, Finance, or related field preferred
- Minimum 2 years of experience in help desk, customer support, or customer service roles
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
- Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
- Excellent attendance and personal accountability
- Self-starter with the ability to stay motivated independently
- Strong attention to detail and accuracy in work
Benefits
- Health, dental, & vision insurance
- Wellness program with rewards for healthy activities
- 401(K) with employer match
- Annual company bonus
- 10 paid company holidays
- Paid time off
- Life insurance
- Paid medical leave/disability insurance
- Paid parental leave
- Contemporary office building, wooded campus with nature trail
- On-site fitness center
- One of Cincinnati’s “Top Places to Work”
- Hybrid work schedule available; 50% in the office, 50% remote
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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