Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
About the role
- Provide administrative support to B2B (wholesale) and B2C (Ecommerce) teams at Skechers. Handling customer service, order recording, and post-sale services for optimal service delivery.
Responsibilities
- Soporte Administrativo al equipo B2B (wholesale) y B2C (Ecommerce)
- Grabación de Pedidos
- Confirmaciones de Pedido
- Servicio Postventa
- Mantenimiento de Cuentas de Clientes
- Gestionar un alto volumen de llamadas
- Gestionar un gran volumen de pedidos para grabar.
- Gestión de tickets / correos electrónicos
- Gestión de consultas a través del chat.
- Garantizar el más alto nivel de Servicio al Cliente a nuestros clientes.
- Tareas y responsabilidades ad-hoc según lo solicitado/asignado por el Supervisor.
Requirements
- Capacidad para trabajar bajo presión con picos de alto volumen de solicitudes de consumidores.
- Dominio de Word, Excel y Outlook.
- Buenas habilidades informáticas
- Entrada de datos
- Muy buena disposición.
Benefits
- Colaboración con el equipo de Customer Service (Wholesale & Ecommerce)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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