QA Team Lead at IC Markets driving quality strategy and automation for trading platforms. Leading a skilled team to implement robust automation frameworks in a dynamic FinTech environment.
About the role
- Mystery Shopper conducting evaluations in various sectors across Switzerland. Engaging in client experience assessments and providing feedback for service improvements.
Responsibilities
- Carrying out mystery evaluation assignments across various sectors and markets.
- Observing and assessing on-site customer experiences.
- Documenting observations and evaluations according to predefined criteria.
- Completing questionnaires for conducted mystery evaluation assignments.
- Working closely with the team to discuss findings and possible improvements.
Requirements
- At least 18 years old
- Valid driving license (car)
- Interest in market research and mystery shopping
- Good communication skills and strong powers of observation
- Reliability and accuracy in performing tasks
- Basic computer skills
- Resident of Switzerland
Benefits
- Personal support and training before each assignment.
- Flexible time management: you decide the number and types of assignments you accept!
- Reliable fee-based remuneration.
- Your feedback is actively solicited and has an impact.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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