Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Solutions Architect designing and optimizing AI infrastructure and agent systems for enterprise customers. Collaborating with professional services teams to enhance customer success with advanced technology solutions.
Responsibilities
- Design scalable, highly-available infrastructure for AI platform deployments (compute, storage, networking, security), enterprise integration patterns, Infrastructure as Code (Terraform, Helm), multi-region HA/DR strategies, and CI/CD pipelines
- Design multi-agent systems using different patterns, implement agent logic using modern frameworks (langchain/langgraph), design comprehensive evaluation frameworks, optimize prompts with A/B testing, and guide deployment/operations
- Lead technical maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Engagement Managers and Product/Engineering teams
Requirements
- 7+ years of experience in a technical, hands-on customer-facing roles such as Solutions Architect or Forward Deployed Engineer
- 3+ years of experience designing and deploying production infrastructure on cloud platforms (GCP, AWS, or Azure)
- Strong Kubernetes experience (GKE, EKS, or AKS) including cluster design, autoscaling, and multi-zone deployments
- Experience with Infrastructure as Code (Terraform, Helm) and GitOps practices
- Knowledge of database systems (relational databases, in-memory data stores) including HA, replication, backup strategies, and sizing
- Experience designing high-availability and disaster recovery solutions
- Strong understanding of networking, security (SSO/RBAC, TLS, secrets management), and observability (Prometheus, Grafana, Datadog)
- Experience with CI/CD pipelines for infrastructure and applications
- 1+ years of experience building production AI/ML applications or agents
- Strong experience with LLM frameworks (LangChain, LangGraph, or similar) for building agent-based applications
- Experience with state management patterns (short-term and long-term memory)
- Experience designing and implementing evaluation frameworks for AI applications
- Strong prompt engineering skills with experience in optimization and A/B testing
- Experience with vector stores, RAG patterns, and knowledge organization
- Experience with tool integration, API design, and error handling patterns
- Strong Python and/or TypeScript development skills
- Customer-facing experience with enterprise customers
- Experience conducting technical assessments or infrastructure audits
- Strong communication skills with ability to explain technical concepts to diverse audiences
Benefits
- health and dental coverage
- flexible vacation
- 401(k) plan
- life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Resiliency Client Technical Solutioner at Kyndryl working with customers to develop tailored IT solutions. Collaborating with teams in a flexible environment to address customer challenges and drive success.
Vehicle Dynamics Simulation Integration Engineer at GM leading integration of full - vehicle co - simulation packages. Responsible for vehicle dynamics and related disciplines with a focus on innovation and collaboration.
Enterprise Solution Architect leading WMS implementation projects at Blue Yonder. Driving value through defining business processes and providing technical architectural solutions.
Senior Solutions Developer designing, developing, and supporting hybrid cloud solutions at HPE. Leading technical strategies and collaborating on significant project work.
Solutions Architect leading Google Cloud pre - sales engagements at Qodea. Collaborating with commercial teams and technical clients to create innovative cloud solutions.
Senior Software Solutions Architect leading technology solution design within Christian Care Ministry’s domain pillars. Working with stakeholders and software delivery for quality feature development.
Solution Architect guiding customers in DevSecOps processes at JFrog. Collaborating with teams to deliver tailored technical solutions.
Senior Marine Electrical Integration Engineer leading integration of marine power solutions at Caterpillar. Overseeing engineering projects and ensuring compliance with maritime standards and regulations.
Solutions Consultant driving training and education strategies for an AI video platform startup. Developing onboarding processes and content for customer success in a dynamic environment.