Associate Client Success Partner nurturing client relationships in restaurant technology sector. Engage with clients for retention strategies and upselling opportunities while providing outstanding service.
About the role
- Senior Client Partner shaping strategic client partnerships and talent growth strategies for La Fosse Academy. Leading advisory roles with senior stakeholders in innovative sectors to drive success.
Responsibilities
- Lead strategic client partnerships, building trusted relationships with senior stakeholders across technology, transformation, and talent functions.
- Own and expand key accounts, developing long-term growth plans and identifying new opportunities across existing and prospective clients.
- Collaborate with senior leadership to define and deliver go-to-market strategies that align with the Academy’s growth ambitions.
- Influence talent strategy within client organisations, advising on capability building, workforce planning, and future skills development.
- Oversee delivery quality and client satisfaction, ensuring the Academy’s services consistently meet strategic objectives.
- Represent La Fosse Academy externally, positioning the business as a thought leader in digital transformation and emerging talent.
- Mentor and support internal teams, ensuring collaboration, alignment, and commercial excellence across all client activity.
Requirements
- A proven track record in client relationship management, with 5+ years of experience in a similar role, preferably in a recruitment or consulting environment.
- Strong understanding of the recruitment life cycle and the challenges faced by businesses in talent acquisition.
- Exceptional communication and interpersonal skills with the ability to influence and build rapport at all levels.
- High level of commercial acumen and a strategic mindset.
- A proactive approach to problem-solving and a commitment to client satisfaction.
- A team player who can work collaboratively across departments to achieve shared goals.
Benefits
- Annual Leave: Enjoy up to 30 days of annual leave, plus bank holidays, your birthday off, and a Christmas closure period.
- Hybrid Working Model: We work 4 days a week from our London office, with 2 weeks per year to work from anywhere, whether that’s by the beach, in the countryside, or closer to family.
- Annual Company Ski Trip: Hit the slopes with the team, our all-company ski trip is open to everyone.
- Wellness Perks: We subsidise your gym membership to help you stay active and energised, and offer weekly in-office massages for a midweek recharge.
- Mental Health Support: Access to professional support and resources to help you prioritise your wellbeing.
- Enhanced Maternity Pay: We provide enhanced maternity packages to support you through life’s important milestones.
- Incentives & Socials: Regular team socials, performance incentives, and rewards to celebrate your success.
- Private Health & Dental Discounts: Take advantage of discounted private healthcare and dental plans, because your health matters.
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