Senior Technical Support Engineer responsible for incident resolution and technical project delivery, leading client satisfaction initiatives in IT services.
About the role
- Technical Support at Kyndryl providing exceptional technical assistance enabling clients to achieve business outcomes. Diagnose and repair technical issues while ensuring customer satisfaction.
Responsibilities
- Provide exceptional technical assistance, enabling clients to achieve their desired business outcomes
- Diagnose and repair complex equipment, software, and systems
- Respond to escalated issues and report critical design flaws and bugs
- Assist customers with highly technical products, installations, and training
- Perform installs, moves, adds, and changes (IMAC) activities
- Ensure all administrative duties are completed within Service Level Agreement objectives
Requirements
- 0-3 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
Benefits
- Benefits that give you choice
- Reflect the diversity of our employees
- Support you and your family through the moments that matter
- Extensive and diverse set of technical trainings
- Free certifications to enhance your skills and expertise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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