Customer Partner managing relationships and driving account growth at Kyndryl. Focusing on selling new offerings and minimizing erosion in renewals while ensuring customer satisfaction.
Responsibilities
Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
Drive profitable growth leading with a consultative approach and Kyndryl Consult
Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
Deliver on budget, owning revenue, profit/loss, and growth objectives
Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
Build deep industry expertise and apply that expertise to help customers realize value
Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
Requirements
5+ years experience running account P&L
5+ years of experience managing sales process end-to-end
Deep knowledge of business and technology trends and industry best practices
Experience in one or more of the following industries: Manufacturing; Automotive; Chemical, Oil and Gas; Energy
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers
May be required to travel up to 50%
Benefits
medical and dental coverage
disability
retirement benefits
paid leave
paid time off
Job title
Associate Director, Customer Partner – Manufacturing & Energy Portfolio
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