Hybrid Associate Director, Customer Partner – Manufacturing & Energy Portfolio

Posted 21 hours ago

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About the role

  • Customer Partner responsible for account growth and relationship management in manufacturing and energy sectors. Building deep customer connections and driving proactive account growth for Kyndryl.

Responsibilities

  • Create, maintain and develop deep customer relationships
  • Drive profitable growth leading with a consultative approach and Kyndryl Consult
  • Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
  • Deliver on budget, owning revenue, profit/loss, and growth objectives
  • Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
  • Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
  • Build deep industry expertise and apply that expertise to help customers realize value
  • Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity

Requirements

  • 5+ years experience running account P&L
  • 5+ years of experience managing sales process end-to-end
  • Deep knowledge of business and technology trends and industry best practices
  • Experience in one or more of the following industries: Manufacturing; Automotive; Chemical, Oil and Gas; Energy
  • Proven experience with revenue growth, cost, profitability, trends, and risks
  • Open minded and empathetic approach in relationships with customers
  • May be required to travel up to 50%

Benefits

  • Medical and dental coverage
  • Disability
  • Retirement benefits
  • Paid leave
  • Paid time off
  • Discretionary annual bonus program based on performance
  • Comprehensive benefits package

Job title

Associate Director, Customer Partner – Manufacturing & Energy Portfolio

Job type

Experience level

Senior

Salary

$127,320 - $229,200 per year

Degree requirement

Bachelor's Degree

Location requirements

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