Director of IT and Product Support leading IT & Product support teams at Beyond Finance. Focusing on operational excellence, team development, and incident response management.
KY
Hybrid Associate Director, Customer Partner – Manufacturing & Energy Portfolio
Posted 4 months ago
About the role
- Customer Partner responsible for account growth and relationship management in manufacturing and energy sectors. Building deep customer connections and driving proactive account growth for Kyndryl.
Responsibilities
- Create, maintain and develop deep customer relationships
- Drive profitable growth leading with a consultative approach and Kyndryl Consult
- Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
- Deliver on budget, owning revenue, profit/loss, and growth objectives
- Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
- Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
- Build deep industry expertise and apply that expertise to help customers realize value
- Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
Requirements
- 5+ years experience running account P&L
- 5+ years of experience managing sales process end-to-end
- Deep knowledge of business and technology trends and industry best practices
- Experience in one or more of the following industries: Manufacturing; Automotive; Chemical, Oil and Gas; Energy
- Proven experience with revenue growth, cost, profitability, trends, and risks
- Open minded and empathetic approach in relationships with customers
- May be required to travel up to 50%
Benefits
- Medical and dental coverage
- Disability
- Retirement benefits
- Paid leave
- Paid time off
- Discretionary annual bonus program based on performance
- Comprehensive benefits package
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