Manager, Process Manager at Capital One leading teams in Customer Protections planning processes. Collaborating in a hybrid environment while managing staffing and process improvements.
About the role
- Operations Manager supporting planning and delivery of exhibitions within the Tech Industry at Clarion. Managing operations for multiple conferences including Energy, Transport, Insurance & Life Sciences.
Responsibilities
- Lead the end-to-end operational delivery of conferences and exhibitions in the UK and internationally
- Plan and manage multiple events and projects across different portfolios simultaneously
- Own key operational areas for large-scale exhibitions, including signage, feature builds, floor plans, and networking events
- Manage operations budgets, forecasting, cash flow, and financial reporting in line with business expectations
- Source, negotiate, and manage suppliers, venues, and contractors
- Oversee event design elements including floor plans, signage, show guides, and feature build
- Manage tender processes for event design, build, and feature delivery
- Ensure fulfilment of all sponsorship and exhibitor packages, including stands, branding, features, and deliverables
- Produce and communicate accurate technical information for exhibitors, including exhibitor manuals/zones
- Collaborate cross-functionally with production, marketing, sales, and finance teams to ensure aligned delivery
- Manage health & safety compliance, including risk assessments and Construction Phase Plans
- Support delivery of virtual and hybrid events, including platform setup, speaker liaison, and live stream coordination
- Provide operational support to delegates, speakers, sponsors, and exhibitors pre-event and onsite
- Line-manage and support junior operations staff, providing guidance and development
- Conduct post-event evaluations to drive continuous improvement
Requirements
- Experience in an operations manager or senior operations executive role within the events/exhibition industry
- Strong knowledge of venue operations, industry regulations, and contract terms
- Demonstrated experience managing event operations budgets, forecasting, and delivering to target
- Experience managing multiple projects concurrently in a fast-paced environment
- Solid understanding of onsite Health & Safety, including e-Guide/g-Guide; IOSH Managing Safely preferred
- Experience designing and coordinating exhibition feature builds and show environments
- Strong organisational skills with excellent attention to detail and time management
- Confident communicator with the ability to engage effectively at all levels
- Commercially minded negotiator with strong supplier management skills
- Proactive, self-motivated, and comfortable taking ownership and responsibility
- Resilient and calm under pressure, with the ability to meet deadlines and solve problems
- Technically competent in Microsoft Office and open to learning new systems and event technology
Benefits
- 25 days’ holiday plus bank holidays
- End of year wellbeing shutdown (closed for the last week of the year)
- Celebration day off (e.g. birthday, Diwali, Eid, etc)
- Summer Hours in August (3pm finish on Fridays)
- Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
- Pension Scheme
- Private Medical Insurance
- Health Cash Plan
- Employee Assistance Programme (EAP) – a 24/7, 365-day confidential helpline
- Subsidised Café
- Season Ticket Loan
- Cycle to Work Schemes
- Free on-site gym and shower facilities
- Free eyesight tests
- Free flu vaccination – offered on site once a year for all employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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