Intermodal Operations Specialist coordinating intermodal shipments and providing exceptional service to Knichel Logistics customers. Managing logistics processes and facilitating communication with all stakeholders involved.
About the role
- Commercial Operations Specialist supporting the Commercial Team with data management and operational processes. Focused on optimizing workflows and ensuring data quality in a hybrid work environment.
Responsibilities
- Data maintenance & data quality (approx. 40%): Careful maintenance of CRM/quote databases (e.g., Copper, Zoho, Notion, HubSpot). Ensure consistent data quality: account records, pipeline status and responsibilities. Version control and structured storage of all sales-related documents. Build and maintain dashboards and reports for the Commercial team.
- Quote management (approx. 30%): Independently create, send and follow up on quotes. Further develop and optimize quote templates. Monitor open quotes and support quote controlling. Coordinate contract renewals (renewals) and track deadlines.
- Sales process support (approx. 20%): Support lead qualification, funnel tracking and forecasting. Maintain pipeline timings and ownership in the CRM. Prepare data for sales meetings and strategic reviews. Monitor KPIs and provide operational analysis of sales metrics.
- Process optimization & automation (approx. 10%): Provide active input to standardize and automate routine tasks. Identify optimization potential in tools, workflows and templates. Contribute to the introduction of new tools or AI-powered processes. Quality assurance and continuous improvement of operational workflows.
Requirements
- 0–2 years of professional experience in an operational, structuring role (e.g., Sales Operations, Office Management, Data Management, Executive Assistance) — career changers with strong organizational talent are welcome.
- Strong organizational skills, structured approach and an eye for detail.
- High affinity for digital tools and CRM/sales systems (e.g., Notion, HubSpot, Zoho, Copper) — you pick up new systems quickly.
- AI affinity: Ideally you have initial experience with AI tools (e.g., ChatGPT, Notion AI, Copilot) for process automation or you are curious about how AI can make operational work smarter.
- Analytical thinking: You understand relationships, spot patterns in data and derive actionable recommendations.
- Independent working style: You carry tasks to completion autonomously and keep an overview even with many concurrent responsibilities.
- Quality awareness: Accuracy and reliability are second nature to you.
- Strong internal communication: You can present complex topics clearly and collaborate with various stakeholders.
- Willingness to learn: You are keen to continuously develop and learn new tools and methods.
Benefits
- Freedom to shape the role: You will help build this position and actively shape operational structures.
- Direct impact: Your work is the foundation for data-driven decisions and efficient sales processes.
- Insight into strategic processes: Direct contact with the Commercial team and exposure to end-to-end sales processes.
- Modern, hybrid working environment with real flexibility and a remote option (Hamburg + remote).
- Trust-based working hours: We measure results, not presence.
- Work-life integration: We respect your time and personal needs.
- Support for your development: Coaching, training & AI enablement — we invest in your skills.
- Learning by doing: Learn from experts in AI, transformation and commercial excellence.
- Clear career paths toward Senior Operations, RevOps or Data Analytics.
- Flat hierarchies: Your ideas count from day one.
- Diverse, ambitious team: Different backgrounds, shared mindset.
- Psychological safety: Space for mistakes, experimentation and honest feedback.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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