Hybrid Head of Service Engineering – m/f/d

Posted 21 minutes ago

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About the role

  • Lead Service Technician coordinating teams of electricians and installation partners for energy-efficient building solutions in Germany. Responsible for quality assurance and technical standards implementation.

Responsibilities

  • You take responsibility for a growing team of in-house electricians and external installation partners — coordinating assignments, ensuring on-site quality and establishing the technical standards that KUGU will rely on long-term.
  • Scheduling & project coordination — You schedule the assignments for our two in-house electricians and six external installation partners — on time, with optimized resources and a focus on on-site quality.
  • Management of external installation teams — In addition to our own partners, you coordinate customers' installation teams: technical briefings, performance checks and escalation management.
  • Field quality assurance — You are on-site for projects across Germany, conduct technical acceptance of installations and intervene before defects become customer issues.
  • Technical project engineering — After contract signing you accompany customer projects into detailed technical planning — as a knowledgeable point of contact, not a presenter.
  • Technical documentation & knowledge building — You create installation standards and checklists in Confluence and Jotform that the team and external partners can reliably use — for everyday use, not just for filing.
  • Internal technical anchor — Colleagues from Sales, Operations and Product Development turn to you with installation questions — you provide clear, practical answers.

Requirements

  • You hold a Meister (master craftsman) certificate or a state-certified technician qualification in electrical engineering or building services/technical systems (HVAC).
  • You have at least 5 years of professional experience after qualification, including initial experience in a coordinating or leadership role.
  • You have proven that you can reliably manage people and processes.
  • Willingness to travel of approx. 60%. Your projects are distributed across Germany; your home base is Berlin.
  • You work confidently with digital tools such as Jira, Confluence, Calendly, Jotform and Pipedrive; new software doesn't scare you — it interests you.
  • You have a structured, documentation-oriented working style and build processes that run without you.
  • You are hands-on and willing to roll up your sleeves when the situation requires it.
  • You speak German fluently (C1) and hold a driving licence (Class B).

Benefits

  • A gross annual salary of €55,000 - €70,000
  • Company car — also available for private use
  • Hybrid working model with a presence in the Berlin office
  • You actively help build a service team — two in-house electricians will join, and you shape how the team grows
  • At least 30 days of vacation
  • Company pension plan
  • Direct mission: make energy use in residential buildings more efficient — with measurable impact in every boiler room
  • Flat hierarchies, short decision-making paths and direct access to the founders

Job title

Head of Service Engineering – m/f/d

Job type

Experience level

Lead

Salary

€55,000 - €70,000 per year

Degree requirement

Professional Certificate

Location requirements

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