Executive Director of Student Financial Services providing strategic leadership and operational oversight across financial aid and student services. Driving compliance, process improvement, and student success initiatives.
About the role
- Customer Service Representatives providing frontline support to caregivers and veterans. Handling inquiries, scheduling appointments, and ensuring exceptional customer service.
Responsibilities
- Answer inbound calls and emails promptly and professionally.
- Verify eligibility using VA systems and schedule appointments.
- Provide general guidance and escalate complex issues as needed.
- Maintain accurate records and adhere to privacy/security protocols.
Requirements
- High school diploma or equivalent; associate degree preferred.
- 2+ years of customer service or call center experience.
- Strong communication and problem-solving skills.
- Ability to pass Tier-1 background investigation.
Benefits
- Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
- HSA / FSA Medical Plans
- PTO
- Flexible Work Environment and Encourage Work/Life Balance
- 401K with Company Match
- Observes all federal holidays
- Professional Development/Tuition Reimbursement Program
- Annual Career Development Process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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