Ops Support Specialist responsible for operations support and liaising with internal teams at Citi. Documenting processes, supporting various services, and handling account management.
KM
Hybrid Strategy and Operations Manager
Posted 2 months ago
About the role
- Strategy & Operations Manager shaping Kriya’s strategic and operational agenda through analytical insights and cross-functional collaboration. Leading initiatives to translate strategy into measurable results for growth and efficiency.
Responsibilities
- Own the translation of company strategy into actionable operating plans, KPIs, and performance monitoring frameworks.
- Lead cross-functional initiatives that support growth, operational efficiency, and product scalability.
- Support leadership in strategic prioritization, resource planning, and performance cadence.
- Deliver strategic insights, leveraging data across the business.
- Architect scalable processes, governance models, and operating rhythms across functions.
- Identify operational bottlenecks across commercial, risk, product, and ops workflows and drive measurable improvements in efficiency, throughput, and SLA performance.
- Design systems that support fast, data-driven decision-making and enhance cross-functional alignment.
- Build and maintain dashboards, scorecards, and performance metrics to track progress at business and product-line levels.
- Build financial models to enable short-term and long-term planning
- Conduct business analysis, modeling, and scenario planning to support decision-making.
- Benchmark performance against industry trends and emerging best practices.
- Lead cross-functional workstreams end-to-end, driving alignment, accountability, and delivery across Product, Risk, Finance, and Commercial.
- Facilitate communication between stakeholders, remove blockers, and ensure clarity on ownership and accountability.
- Prepare high-quality strategic materials for the Executive team, Board updates, & large accounts.
Requirements
- 4–6 years in Strategy & Operations, management consulting, or business operations in fintech or financial services
- Strong analytical, problem-solving, and structured-thinking skills.
- Proficient in data analysis and financial modeling.
- Demonstrated experience leading complex cross-functional programs end-to-end with minimal oversight.
- Proficient with project and performance management tools (e.g. Confluence, GSuite, Microsoft Office, Asana, Jira, Monday.com, Power BI, Tableau, Looker).
- Highly adaptable, results oriented and able to juggle multiple priorities
- Excellent communication and stakeholder management skills
- Comfortable in fast-moving, ambiguous environments; proactive and accountable in your approach to challenges
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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