IT&D Director leading large - scale, complex infrastructure transformation initiatives at Reckitt. Responsible for strategic oversight and cross - functional alignment to deliver resilient and scalable infrastructure platforms.
About the role
- Transformation Director leading client implementation programs at Kraken, a technology company transforming the energy sector. Accountable for successful execution and client relationship management in a fast-paced environment.
Responsibilities
- Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation
- Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
- Develop deep relationships with our C-suite client executives
- Communicate effectively to stakeholders at all levels, both internally and externally
- Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
- Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
- Understand the program details and report progress to the client and internal stakeholders
- Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.
Requirements
- Extensive experience in Regulated Utilities
- Strong experience leading large business and/or IT transformation projects, ideally in utilities or similar industries (e.g. telecom, public sector)
- Proven experience presenting and negotiating with C-suite clients and initiating strategic conversations
- Problem solver with an ability to focus conversations on the things that truly matter
- Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
- Team player who can work effectively with national and global teams
- Excellent communication and facilitation skills. You are well respected with a natural gravitas
- Client and quality focus; highly effective at building and improving customer relationships as peers
- Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.
- Fluent English
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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