Provide high - quality resolutions and solutions to customer inquiries in risk support. Identify problems and analyze data to ensure customer satisfaction and meet client expectations.
About the role
- Head of KDN Audit Quality and Risk Management overseeing quality assurance and risk management frameworks. Responsible for compliance, operational excellence, and risk mitigation across Audit function.
Responsibilities
- Lead the implementation and monitoring of compliance with quality and risk management policies, including the GQ&RM Manual, GPS and GDC policies, the Code of Conduct, and other relevant frameworks
- Member of the KDN Audit Management Team
- Certify compliance with KDN's annual KQCE & SoQM programs and support compliance with annual KQCE and SoQM programs
- Direct the annual QPR program and support solution reviews, annual QPRs, Risk Compliance Programs, and other global review initiatives
- Monitor compliance with KDN Audit policies and Form AP reporting requirements, and support monitoring and reporting of PCAOB Form AP / regulatory requirements
- Perform risk reviews of new services and new technologies in accordance with GQ&RM requirements
- Monitor audit quality and continuous improvement activities, including monitoring quality KPIs and conducting root cause analysis
- Conduct deep dives into quality concerns and provide actionable recommendations to drive continuous improvement
- Provide regular reporting to QRM and Audit leadership
- Identify, communicate, and recommend steps to mitigate emerging risks and quality trends
- Monitor compliance with data management, training, ethics & independence processes
- Be involved with the process for internal reporting of local breaches of law, regulation, or KPMG policy, and participate in the internal reporting process for local breaches
- Support the communication and remediation of findings identified through monitoring, SoQM, and compliance
- Oversee local member firm support to KDN activities
- Provide support for general risk inquiries and support engagement onboarding and contracting processes, including supporting contracting matters
- Champion a culture of quality through targeted training, awareness initiatives, and consultative support
- Assess and manage potential conflicts of interest, ethical considerations, and independence issues, including supporting independence inquiries
- Collaborate with global and regional stakeholders to align risk and quality initiatives with strategic business objectives
- Lead the development and enforcement of policies to ensure compliance with internal and external regulatory requirements
- Identify opportunities for process and control enhancements, partnering with the business to design and implement effective solutions
- Advance the KDN Quality Framework to establish a standardised, consistent, and cohesive system across DCs
- Coordinate with designated KDN QRM personnel to ensure coherent approaches to risk, compliance, policy, and quality
- Monitor the results of the Quality Review Program and Root Cause Analysis, and monitor Audit's root cause analysis program
- Participate in root cause analysis and action plan development for identified exceptions
- Assist with investigating issues arising from reports to the KPMG hotline, including assisting with investigations and hotline matters
- Contribute to practice and risk management
- Monitoring the permissibility of services delivered
- Ensuring the acceptable use of IT in service delivery, including compliance with data retention policies
- Providing risk reporting
- Promptly responding to regulatory inquiries
- Performing quality reviews of deliverables completed by KDN Mexico professionals for engagement teams
Requirements
- Degree in a relevant business discipline is essential
- Background in external audit or risk management
- Proven and extensive experience in quality assurance, compliance, or risk management roles
- Knowledge of a system of quality management
- Experience in designing, documenting, and testing internal controls
- Familiarity with delivery center operating models
- Experience leading a team and operating globally
- Demonstrated adherence to KPMG's values
- Strong awareness of risk management
- Excellent project management skills
- Strong critical thinking abilities
- Problem-solving attitude
- Excellent communication skills, both written and verbal, with the ability to convey key messages to senior leaders and governance bodies
- Good interpersonal and organisational skills
- Ability to build relationships and act as a trusted advisor
- Willing and able to challenge peers and senior colleagues
- Demonstrated understanding of technology risks
- Flexible and willing to support colleagues
Benefits
- KDN is Inclusive! Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. We encourage authenticity, honour individual priorities, and respect your choices.
Job title
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Experience level
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