Provide high - quality resolutions and solutions to customer inquiries in risk support. Identify problems and analyze data to ensure customer satisfaction and meet client expectations.
About the role
- Principal leading development of compliance expertise function for SF Operational Risk at Fannie Mae. Ensuring consumer protection risks are effectively managed while supporting strategic business objectives.
Responsibilities
- Lead the development of Single-Family organizational policies and controls
- Identify and assess consumer protection–related compliance risks
- Review existing policies and processes for gaps in controls
- Develop tools enabling Business Unit leadership to identify compliance impacts
- Oversee resolution of compliance issues and regulatory reporting obligations
- Establish relationships with internal partners and regulatory bodies
- Ensure data quality and integrity for compliance monitoring
- Develop and deliver effective compliance training for SF staff
- Manage responses to inquiries issued by FHFA
Requirements
- 8 years of relevant professional experience
- Bachelor's degree or equivalent; Master’s degree preferred
- 10 years of experience within the Single-Family lending discipline or mortgage industry
- 10 years of experience focused on lending compliance or consumer protection risk
- Strong risk management and compliance expertise
- Experience leading and managing change initiatives
- Ability to communicate complex information clearly
- Strong stakeholder and relationship management skills
- Experience with documentation, reporting, and data analysis for decision-making
- Executive-level presentation and communication skills
- Experience using Risk Works and SharePoint
- Proficiency with Microsoft Office tools (Excel, Word, PowerPoint)
- Experience using Visio.
Benefits
- Health insurance
- Life insurance
- Voluntary Lifestyle benefits
- Professional development opportunities
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