UX Researcher executing qualitative and quantitative research to support existing product teams at Trainline. Collaborating with cross - functional teams to improve customer experiences.
About the role
- UX Researcher designing and executing user research frameworks for a leading fintech firm in Mexico. Collaborating across various departments to integrate user insights and inform strategic decisions.
Responsibilities
- Diseñar y ejecutar un sistema sostenible de investigación de usuarios PyME que garantice un flujo constante de entrevistados.
- Generar insights profundos sobre el comportamiento financiero y traducir estos hallazgos en entregables claros y accionables.
- Colaborar con áreas clave (producto, diseño, marketing, ventas y customer success) para validar hipótesis y reducir riesgos en el desarrollo.
- Asegurar que las decisiones estratégicas integren siempre la voz del cliente.
Requirements
- Licenciatura en Psicología, sociología, antropología (concluido y titulo / cédula profesional).
- Experiencia: Investigación de usuarios, preferiblemente en fintech o banca digital B2B.
- Conocimiento sólido de metodologías cualitativas y cuantitativas.
- Manejo de herramientas de investigación como Maze, Dovetail o similares.
- Familiaridad con herramientas de colaboración como Figma, Miro, Notion.
- Capacidad de análisis de datos para identificar patrones y generar recomendaciones.
- Experiencia en investigación con perfiles empresariales o decisores en Pymes es un plus.
Benefits
- Un ambiente de trabajo dinámico y colaborativo donde podrás desarrollar tu potencial al máximo.
- Oportunidades para aprender y crecer profesionalmente utilizando tecnologías de vanguardia.
- Un equipo apasionado y talentoso con el que podrás compartir conocimientos y experiencias.
- Paquete de compensación competitivo y beneficios atractivos.
- La oportunidad de impactar positivamente en la vida de miles de personas y contribuir al desarrollo del país.
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