Lead Enterprise Complaint Management framework at BMG Money, ensuring customer concerns are resolved with speed and transparency. Drive improvements in customer experience and operational effectiveness with cross - functional teams.
About the role
- Provide innovative solutions to design and feasibility challenges that align with domestic market standards
- Identify and engage potential customers on construction projects, securing specifications and contracts
- Represent Knauf by providing advice to professional bodies, enhancing our profile, and influencing industry issues
- Create designs and specifications for architects, designers, and contractors, focusing on Knauf Exterior Wall Systems
- Monitor on-site construction, collaborating with contractors to provide solutions to encountered problems
- Offer technical assistance and training to the local sales team, architects, and decision-makers
- Build and maintain a robust project pipeline, collaborating closely with the Marketing Department for brand presence
- Utilize systems like Stratos to build account plans, focusing on the right projects in terms of size, timing, and winning opportunities
- Assume additional tasks as instructed, showcasing flexibility and learning agility
Requirements
- University or College Degree in Engineering or Architecture
- 3-5 years of experience in selling high-quality systems tendered by architects, planners, and general contractors
- Specialized knowledge in a specific market or with similar product types
- Willingness to travel intensively, with a valid driving license
- Fluent in English and the domestic language
Benefits
- Safe work environment with unlimited working contract
- Options for remote work
- Career & personal development plans
- International team & work environment
- Inclusive and diverse work culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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