Manager driving engagement and maintaining relationships with agents and branch managers at Allianz Malaysia. Collaborating with marketing teams for campaigns and performance management.
About the role
- Retail General Manager managing daily store operations at K&L Wine Merchants in San Francisco. Ensuring team performance, customer service, and operational excellence.
Responsibilities
- Coach, mentor, and develop retail and operations team members.
- Conduct performance assessments and manage corrective action as needed.
- Create schedules aligned to business volume and operational priorities.
- Foster a culture of accountability, professionalism, and teamwork.
- Participate in hiring, onboarding, and training of new team members.
- Lead daily retail, fulfillment, and inventory operations.
- Ensure excellence across POS, pickup, delivery, transfers, and shipping workflows.
- Oversee receiving, inventory control, and quarterly physical inventory.
- Maintain a safe, organized, and highly functional retail facility.
- Ensure compliance with legal, safety, and company standards.
- Partner with Buyers to maintain appropriate inventory levels and product flow.
- Execute merchandising standards that support sales and customer engagement.
- Translate company initiatives into effective in-store execution that drives sales growth.
- Manage labor scheduling to align with budget and business needs.
- Certify payroll and oversee cash handling, banking, and reconciliation processes.
- Monitor operational expenses and contribute to store profitability.
- Serve as escalation point for customer and order issues.
- Promote a customer-first culture across the team.
- Partner cross-functionally to ensure timely and accurate order fulfillment.
Requirements
- Bachelor's degree in business management or related field.
- 5+ years of experience in a leadership role in premium Retail/Culinary/Hospitality or related industries.
- Wine and spirits industry experience, a preferred plus.
- Experience working in an omnichannel retail environment overseeing both in-store and online retail workflows.
- Customer Service Focus.
- Team Building.
- Employee Relations.
- Store Operations (Inventory, Labor Management, Cost Control).
- Marketing (Pricing, Merchandising).
- Managing P&L.
- Experience operating warehouse equipment and lifting up to 50 lbs.
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