After Sales Support - Senior Policy Administrator at Allianz Partners handling member database management and ensuring quality service in a B2B2C insurance environment.
About the role
- Windows Administrator supporting IT infrastructure services at Keywords Studios. Ensure cloud and server systems run smoothly across gaming projects and collaboration with other teams.
Responsibilities
- Ensure that all escalated incidents are handled within SLA’s.
- Act as expert support for Windows stack related incidents and support requests.
- Manage problem resolution with third party vendors.
- Participate in Problem management processes.
- Support company Windows infrastructure on premise and in a Cloud
- Provide operational administration and configuration support for highly available server landscapes.
- Support MS Active Directory, design Group Policies.
- Deliver new services according to the business requirements.
- Participate in integration projects, ensuring that new existing studios are brought to the latest infrastructure standards.
- Identify opportunities for process improvement and efficiency enhancements.
- Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures
- Take the ownership of projects to set up or upgrade server infrastructure, with support from the team.
Requirements
- Bachelor's degree in a relevant technical field or equivalent experience.
- Strong understanding of Windows stack technologies, standards and trends.
- Strong technical background with 3+ years’ experience Windows stack administration
- Very good technical knowledge of the Microsoft Stack, Active Directory and its components, Exchange, VMWare, HyperV, GPOs
- Strong technical knowledge of Storage and Server equipment, virtualization and production setups.
- Strong technical knowledge of Cloud Infrastructure, Azure, AWS
- Experience with scripting.
- Experience with Backup tools and solutions.
- Experience with IT infrastructure migrations.
- Strong understanding of Infrastructure change management.
- High communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements and ability to identify and resolve complex IT infrastructure issues.
- Strong decision-making skills.
- Strong understanding of gaming industry dynamics and trends, with a passion for gaming.
Benefits
- Private Medical Care
- EAP system for supporting wellbeing of Employees
- Cafeteria System
- Leisure Zones, coffee and fruits in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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