User Operations Associate engaging with users through various communication channels. Understanding user behavior and building relationships to identify growth opportunities.
About the role
- Operations Manager overseeing field execution and subcontractor management for water treatment installations. Communicating project status and risks with Sentinel leadership while ensuring safety and quality standards.
Responsibilities
- Attend pre-bid meetings, site walks, and client briefings as Sentinel’s operational representative
- Review scopes of work with Business Development, Engineering, and Product teams
- Provide input on labor, equipment, logistics, and operational risk in support of proposals
- Oversee field installation of polymer and steel vessels, pilot treatment units, and complete systems
- Manage on-site service work such as GAC/IX changeouts, commissioning, and troubleshooting
- Ensure projects meet all safety standards, timeline expectations, and Sentinel quality benchmarks
- Select and manage subcontractors for mechanical, electrical, and civil scopes
- Coordinate service partners to meet project-specific requirements
- Verify subcontractor compliance with safety, schedule, and performance expectations
- Develop SOPs for installations, media changeouts, and maintenance services
- Implement process improvements across logistics, readiness, and field resourcing
- Track key performance indicators (KPIs), including job profitability, safety, and execution speed
- Partner with Engineering and Product Management to ensure field feedback drives improvements
- Coordinate with Business Development to support customer engagement and planning
- Communicate project status and risks directly with Sentinel leadership
Requirements
- 5+ years in field operations, water treatment, construction management, or industrial equipment installation
- Demonstrated experience managing subcontractors and service crews
- Ability to travel nationally up to 70% based on project needs
- Strong communication and coordination skills in customer-facing environments
- Familiarity with reading technical drawings and managing site logistics
- Proven safety leadership on job sites
- Experience with GAC/IX changeouts, water treatment systems, or modular skids
- Previous pre-bid attendance and proposal collaboration
- Knowledge of polymer or steel pressure vessels, pilot systems, or environmental services
- OSHA 30 or other safety certifications
Benefits
- Paid Holidays
- Medical / Dental / Vision coverage
- Health savings account (HSA)
- Company Paid Life Insurance and Accidental & Dismemberment Insurance
- Voluntary Life Insurance
- 401k with a company match
- Paid Time Off
- Employee Assistance Program
- Professional Development Programs
- Employee Referral Programs
- Voluntary Benefits Offered
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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