Operations Analyst analyzing data, improving workflows, and reporting for CLEAResult's energy programs. Collaborating in a hybrid role to enhance operational efficiency while working remotely.
About the role
- User Operations Associate engaging with users through various communication channels. Understanding user behavior and building relationships to identify growth opportunities.
Responsibilities
- Engage with users daily through in app hangouts, chats, or calls
- Conduct surveys and gather insights to understand user needs and behavior
- Build genuine relationships across a diverse user base
- Spot opportunities for growth, retention, and monetization
- Act as the voice of the user by sharing actionable insights with internal teams
Requirements
- Strong self-motivation and ownership mindset
- High level of empathy and ability to connect with people from all backgrounds
- Clear and logical communication skills (spoken and written, any language)
- Observant and proactive—able to identify patterns and opportunities on the ground
- Willingness to hustle and adapt in a fast-paced environment
- At least 21 years old
- Open to fresh graduates or undergraduates with relevant experience
- Tech savvy. Familiarity with google workspace and the kumu app is a plus.
Benefits
- Must have a personal smartphone and laptop
- Amenable to shifting schedules, including weekends and holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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