User Operations Associate engaging with users through various communication channels. Understanding user behavior and building relationships to identify growth opportunities.
About the role
- Senior Manager, Ad Tech & Operations designing and operating the Ad Tech foundation for CTV business. Collaborating with Yield and Business Operations to optimize monetization strategies.
Responsibilities
- Own the end-to-end CTV Ad Tech stack, including architecture, configuration, and performance across programmatic and direct demand.
- Operate and optimize programmatic demand primarily through SpringServe, with direct demand running through FreeWheel.
- Lead the technical design and evolution of how demand is prioritized, forecasted, and optimized across the ad stack.
- Establish and maintain Ad Tech standards, documentation, and lightweight operational processes that enable scale and reliability.
- Partner closely with Yield to enable experimentation, investigate performance anomalies, and support revenue optimization.
- Work with Business Operations to ensure Ad Tech behavior is accurately reflected in forecasting, reporting, and revenue analysis.
- Partner with Programmatic and Revenue Partnerships to translate deal ideas into scalable, technically sound monetization strategies.
- Manage relationships with Ad Tech vendors and support the evaluation and rollout of new tools and capabilities.
- Ensure Ad Tech systems and practices align with industry standards, compliance requirements, and best practices.
Requirements
- 5-10+ years of experience across Ad Tech and ad operations, with strong hands-on CTV exposure.
- Actively owned and optimized CTV ad server environments, including demand prioritization, forecasting, and revenue optimization.
- Deep understanding of the Ad Tech ecosystem (programmatic, data, identity, measurement).
- Comfortable moving between system-level design and hands-on configuration or debugging.
- Analytical, detail-oriented, and curious when performance doesn’t behave as expected.
- Motivated by ownership, impact, and building durable systems.
Benefits
- Competitive salary package including equity and 401K.
- Multiple medical, dental, and vision plans to meet all of our employees' needs.
- Many benefits and perks that are not listed.
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