Senior System Administrator supporting large - scale IT systems for loveholidays. Collaborating with teams, resolving issues, and ensuring operational efficiency across multiple locations.
About the role
- System Administrator managing ticketing systems for transportation solutions. Collaborating on software updates and maintaining operational documentation with a focus on mobility.
Responsibilities
- Handle production ticketing incidents escalated at level 2 (diagnosis, reproduction, escalation to level 3)
- Provide technical support for test deployments and production releases of ticketing software applications (preparation and delivery of software packages)
- Provide technical support for migrations of test or production environments
- Write and maintain operational technical documentation
- Write and maintain procedures
Requirements
- Bachelor's degree (Bac+3) in Computer Science, Information Systems or equivalent
- Initial experience in the railway sector and/or in ticketing
- Proficiency with Microsoft Office, Zendesk (or equivalent) and Squash
- Knowledge of application project management and application acceptance testing
- Analytical mindset, responsive, good communication skills, autonomy
Benefits
- Remote work (up to 3 days per week)
- CSE (employee representative committee)
- Employee savings plan / profit-sharing
- Sustainable Mobility Allowance (Forfait Mobilité Durable)
- 75% reimbursement of transportation costs
- Solidarity engagement (Kisio offers each employee the opportunity to dedicate 0.5 day per year to a high-impact social mission)
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