ERP Systems Manager focusing on enhancing ERP efficiencies for TCC's real estate member companies. Conducting assessments, driving improvements, and training staff across multiple organizations.
About the role
- Quality Manager responsible for ensuring quality strategies and training development at Kisio Services. Overseeing client relations and team training in a collaborative environment.
Responsibilities
- Ensure compliance with the Quality and Training strategy for the Customer Relations department
- Conduct regular quality audits and monitor associated indicators
- Identify gaps, propose corrective action plans and ensure their implementation
- Ensure procedures are followed and that internal and external quality standards are met
- Participate in quality meetings with internal stakeholders and the client
- Define and deploy the internal training strategy for Customer Relations teams
- Identify skill needs, design training content and deliver group or individual sessions
- Organize and supervise onboarding programs for new hires
- Evaluate the effectiveness of training actions and adjust programs accordingly
- Ensure smooth communication between operational teams, management, HR and the client
- Contribute to industry and instructional best-practice monitoring
Requirements
- Post-secondary diploma (Bac+2) to Master's degree (Bac+5) with initial experience in training
- Pedagogical skills
- Active listening
- Rigour and attention to detail
- Strong analytical ability
- Proficiency with QM and e‑learning tools such as Articulate Rise or Digiforma
Benefits
- Salary: €30,000 fixed + 10% variable
- Remote work (up to 3 days per week)
- CSE (works council benefits)
- Employee savings plan
- Sustainable Mobility Allowance
- 75% reimbursement of public transport costs
- Solidarity commitment: Kisio offers each employee the opportunity to dedicate 0.5 day per year to a high‑impact social mission
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