Application Support Engineer providing L2 application support and ensuring system stability for Fortune 500 clients. Collaborating across teams to improve processes and drive service excellence.
About the role
- Applications Engineer providing technical support for manufacturing processes at Kennametal in Monterrey, working closely with sales and operations teams to optimize processes.
Responsibilities
- Brindar soporte técnico especializado a clientes en aplicaciones de maquinado y manufactura.
- Analizar procesos productivos y recomendar soluciones óptimas de herramientas de corte y aplicaciones.
- Realizar pruebas, demostraciones y validaciones técnicas en planta y en sitio del cliente.
- Capacitar a clientes y equipos internos sobre productos, aplicaciones y mejores prácticas.
- Colaborar con el equipo de ventas para el desarrollo de propuestas técnicas y soporte en proyectos clave.
- Documentar resultados, mejoras de procesos y ahorros para el cliente.
- Mantenerse actualizado sobre nuevas tecnologías, productos y tendencias del mercado.
Requirements
- Licenciatura en Ingeniería Mecánica, Industrial, Mecatrónica o afín.
- Experiencia previa como Applications Engineer, Ingeniero de Procesos o roles técnicos similares (preferentemente en manufactura o maquinado).
- Conocimiento sólido en procesos de maquinado, herramientas de corte, CNC y materiales.
- Inglés intermedio–avanzado (capaz de mantener conversaciones técnicas).
- Disponibilidad para viajar dentro de la región.
- Habilidades de comunicación, análisis y enfoque al cliente.
Benefits
- Sueldo competitivo
- Prestaciones superiores a las de ley
- Oportunidades de desarrollo profesional
- Capacitación continua
- Ambiente de trabajo dinámico y colaborativo
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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