Lift Service Engineer at KONE servicing and repairing various lifts across Norwich and nearby areas. Requires NVQ3 in Lift Engineering and strong customer skills.
KI
Hybrid IT Support Field Engineer
Posted 4 days ago
About the role
- IT Support Field Engineer role providing technical support for retail locations across the UK. Requires travel to stores and Birmingham HQ for collaboration and project work.
Responsibilities
- Provide on-site IT support across retail/branch locations throughout the UK, including hardware installation, troubleshooting, and maintenance
- Travel regularly to stores and offices nationwide, managing your own schedule and travel logistics efficiently
- Attend Birmingham HQ three times per week for team meetings, project work, and escalation handling
- Install, configure, and maintain end-user devices including laptops, desktops, printers, POS terminals, and network equipment
- Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner, minimising business disruption
- Perform site surveys, cabling checks, and network infrastructure assessments at store locations
- Manage and track IT assets across all sites, ensuring accurate inventory records
- Liaise with third-party vendors and service providers for hardware repairs and replacements
- Document all incidents, resolutions, and installations clearly in the ITSM ticketing system
- Support store openings, relocations, and refurbishments from an IT perspective
- Escalate complex issues to 3rd line support or specialist teams as appropriate
- Ensure all IT activities are carried out in line with company security policies and UK GDPR / Data Protection Act 2018 requirements
Requirements
- Minimum **2–3 years' experience** in an IT support or field engineer role
- Strong working knowledge of **Windows 10/11**, Microsoft 365, and Active Directory
- Hands-on experience with networking fundamentals: TCP/IP, DHCP, DNS, VPN, Wi-Fi troubleshooting
- Experience setting up and supporting **POS systems**, printers, and retail IT hardware (advantageous)
- Ability to diagnose and resolve issues independently and under pressure
- Excellent organisational skills with the ability to manage multiple site visits and priorities
- Strong communication skills — able to explain technical issues clearly to non-technical staff
- Valid **UK driving licence** — a company vehicle or car allowance will be provided
- Willingness and ability to travel extensively across the UK, with occasional overnight stays
Benefits
- Company vehicle or travel/car allowance
- Business travel expenses fully covered
- Laptop, mobile phone, and all necessary tools provided
- 28 days annual leave (including bank holidays)
- Flexible working arrangements around travel schedule
- Company pension scheme (auto-enrolment)
- Opportunities for professional development and certifications
- Collaborative and supportive team culture
Job title
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