Head of Operations overseeing logistics for a multimodal provider in Budapest. Focus on operational performance, client relationships, and driving volume expansion.
Responsibilities
Build and guide a high-performing operations team, including supervisors and internal forwarding staff
Drive employee growth through coaching, mentorship, and regular performance evaluations
Establish clear career pathways and succession strategies while cultivating an engaged, results-driven workplace
Direct the end-to-end execution of customer transportation requests with precision and timeliness
Enhance route planning and asset utilization to drive efficiency gains and improve profit margins
Ensure all activities meet established service level agreements and exceed client expectations
Track industry developments and extract actionable insights to inform commercial strategy
Design scalable logistics frameworks and capacity models that support organizational expansion
Partner with the sales team by contributing qualified prospects and strategic recommendations
Nurture strong partnerships with clients, carrier networks, and colleagues across departments
Address service disruptions, schedule changes, or operational issues through timely, transparent updates
Document all carrier agreements and arrangements in written form
Track key metrics including shipment volumes, revenue streams, and profitability indicators
Deliver comprehensive weekly and monthly reports covering operational and financial performance
Leverage Transport Management Systems effectively to protect and enhance profit margins
Requirements
Minimum decade of experience within road freight forwarding or third-party logistics environments
At least five years directing teams in supervisory or management capacities
Demonstrated success leading operations and developing high-performing teams
Comprehensive understanding of European transportation networks and freight forwarding dynamics
Established connections with carriers and key industry contacts
Full professional fluency in both Hungarian and English
Pragmatic, hands-on working style with a focus on finding solutions
Optimistic, growth-oriented attitude combined with innovative thinking abilities
Background in intermodal transport modes such as rail or short-sea shipping (preferred)
Prior experience in commercial sales or client account management (preferred)
Proficiency in an additional language, particularly German or Russian (preferred)
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