About the role

  • Head of Operations overseeing logistics for a multimodal provider in Budapest. Focus on operational performance, client relationships, and driving volume expansion.

Responsibilities

  • Build and guide a high-performing operations team, including supervisors and internal forwarding staff
  • Drive employee growth through coaching, mentorship, and regular performance evaluations
  • Establish clear career pathways and succession strategies while cultivating an engaged, results-driven workplace
  • Direct the end-to-end execution of customer transportation requests with precision and timeliness
  • Enhance route planning and asset utilization to drive efficiency gains and improve profit margins
  • Ensure all activities meet established service level agreements and exceed client expectations
  • Track industry developments and extract actionable insights to inform commercial strategy
  • Design scalable logistics frameworks and capacity models that support organizational expansion
  • Partner with the sales team by contributing qualified prospects and strategic recommendations
  • Nurture strong partnerships with clients, carrier networks, and colleagues across departments
  • Address service disruptions, schedule changes, or operational issues through timely, transparent updates
  • Document all carrier agreements and arrangements in written form
  • Track key metrics including shipment volumes, revenue streams, and profitability indicators
  • Deliver comprehensive weekly and monthly reports covering operational and financial performance
  • Leverage Transport Management Systems effectively to protect and enhance profit margins

Requirements

  • Minimum decade of experience within road freight forwarding or third-party logistics environments
  • At least five years directing teams in supervisory or management capacities
  • Demonstrated success leading operations and developing high-performing teams
  • Comprehensive understanding of European transportation networks and freight forwarding dynamics
  • Established connections with carriers and key industry contacts
  • Full professional fluency in both Hungarian and English
  • Pragmatic, hands-on working style with a focus on finding solutions
  • Optimistic, growth-oriented attitude combined with innovative thinking abilities
  • Background in intermodal transport modes such as rail or short-sea shipping (preferred)
  • Prior experience in commercial sales or client account management (preferred)
  • Proficiency in an additional language, particularly German or Russian (preferred)

Benefits

  • HUF 16-24 million, DOE
  • Company car and mobile phone
  • Paid annual leave
  • Hybrid working model
  • 10-15% travel

Job title

Head of Operations

Job type

Experience level

Lead

Salary

HUF 16,000,000 - HUF 24,000,000 per year

Degree requirement

No Education Requirement

Location requirements

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