Hybrid Head of Operations

at Keller Executive Search International

• Job title: Head of Operations
• Job type: Full Time
• Experience level: Lead
• Salary: HUF 16,000,000 - HUF 24,000,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Budapest, Hungary

About the role

• Head of Operations overseeing logistics for a multimodal provider in Budapest. Focus on operational performance, client relationships, and driving volume expansion.

Responsibilities

• Build and guide a high-performing operations team, including supervisors and internal forwarding staff
• Drive employee growth through coaching, mentorship, and regular performance evaluations
• Establish clear career pathways and succession strategies while cultivating an engaged, results-driven workplace
• Direct the end-to-end execution of customer transportation requests with precision and timeliness
• Enhance route planning and asset utilization to drive efficiency gains and improve profit margins
• Ensure all activities meet established service level agreements and exceed client expectations
• Track industry developments and extract actionable insights to inform commercial strategy
• Design scalable logistics frameworks and capacity models that support organizational expansion
• Partner with the sales team by contributing qualified prospects and strategic recommendations
• Nurture strong partnerships with clients, carrier networks, and colleagues across departments
• Address service disruptions, schedule changes, or operational issues through timely, transparent updates
• Document all carrier agreements and arrangements in written form
• Track key metrics including shipment volumes, revenue streams, and profitability indicators
• Deliver comprehensive weekly and monthly reports covering operational and financial performance
• Leverage Transport Management Systems effectively to protect and enhance profit margins

Requirements

• Minimum decade of experience within road freight forwarding or third-party logistics environments
• At least five years directing teams in supervisory or management capacities
• Demonstrated success leading operations and developing high-performing teams
• Comprehensive understanding of European transportation networks and freight forwarding dynamics
• Established connections with carriers and key industry contacts
• Full professional fluency in both Hungarian and English
• Pragmatic, hands-on working style with a focus on finding solutions
• Optimistic, growth-oriented attitude combined with innovative thinking abilities
• Background in intermodal transport modes such as rail or short-sea shipping (preferred)
• Prior experience in commercial sales or client account management (preferred)
• Proficiency in an additional language, particularly German or Russian (preferred)

Benefits

• HUF 16-24 million, DOE
• Company car and mobile phone
• Paid annual leave
• Hybrid working model
• 10-15% travel