Hybrid Contract Community Manager

at Keilty Realty Corporation

• Job title: Contract Community Manager
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: CA$20 - CA$22 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Ottawa, Canada

About the role

• Community Manager responsible for community development and support at Varsity Communities. Managing building operations and tenant relations in Ottawa's student communities.

Responsibilities

• Take full operational responsibility for assigned real estate portfolio.
• Embody core values and foster a family environment amongst coworkers.
• Oversee marketing and leasing operation to maximize occupancy levels and optimize revenue.
• Collaborate with the Senior Management and Executive team to develop business strategies and goals.
• Perform local market research and report back on suggested improvements.
• Monitor real estate performance against agreed criteria and adhere to reporting requirements.
• Manage and coordinate all outgoing mail and courier shipments.
• Document all tenant communication in management program.
• Manage the planning, review and implementation of planned maintenance.
• Liaise with any contractors working in or around the property.
• Review tenancy documentation for accuracy.
• Ensure the provision of a first-class customer experience, ensuring that all inquiries, correspondence, or complaints are dealt with quickly and effectively.
• Be on-call and respond to emergencies as required.
• Represent Varsity Communities within the community developing positive working relationships with key stakeholders.
• Take ownership of reaching full occupancy of assigned community.
• Plan, promote, and execute events with existing residents.
• Maintain an online presence via social media outlets.
• Assist with preparing and executing the monthly Accounts Receivable and N4 process.
• Maintain property by investigating and resolving resident inquiries, enforcing rules of occupancy, lease agreements, and coordinating work orders.
• Take control of expenditures within set budgets.
• Ensure prompt action to recover rent arrears or other payments.
• Ensure invoices are processed in good time.
• Other tasks assigned by direct manager.

Requirements

• A background in hospitality is considered a strong asset for the position
• Prior experience in a customer forward facing role is considered a strong asset
• A candidate who is bilingual is also considered an asset.