Community Manager responsible for community development and support at Varsity Communities. Managing building operations and tenant relations in Ottawa's student communities.
Responsibilities
Take full operational responsibility for assigned real estate portfolio.
Embody core values and foster a family environment amongst coworkers.
Oversee marketing and leasing operation to maximize occupancy levels and optimize revenue.
Collaborate with the Senior Management and Executive team to develop business strategies and goals.
Perform local market research and report back on suggested improvements.
Monitor real estate performance against agreed criteria and adhere to reporting requirements.
Manage and coordinate all outgoing mail and courier shipments.
Document all tenant communication in management program.
Manage the planning, review and implementation of planned maintenance.
Liaise with any contractors working in or around the property.
Review tenancy documentation for accuracy.
Ensure the provision of a first-class customer experience, ensuring that all inquiries, correspondence, or complaints are dealt with quickly and effectively.
Be on-call and respond to emergencies as required.
Represent Varsity Communities within the community developing positive working relationships with key stakeholders.
Take ownership of reaching full occupancy of assigned community.
Plan, promote, and execute events with existing residents.
Maintain an online presence via social media outlets.
Assist with preparing and executing the monthly Accounts Receivable and N4 process.
Maintain property by investigating and resolving resident inquiries, enforcing rules of occupancy, lease agreements, and coordinating work orders.
Take control of expenditures within set budgets.
Ensure prompt action to recover rent arrears or other payments.
Ensure invoices are processed in good time.
Other tasks assigned by direct manager.
Requirements
A background in hospitality is considered a strong asset for the position
Prior experience in a customer forward facing role is considered a strong asset
A candidate who is bilingual is also considered an asset.
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