Plant Quality Assurance Manager overseeing safety and quality assurance functions in manufacturing plant. Managing compliance and quality systems to meet standards and regulations.
About the role
- QA Engineer focusing on quality assurance for AI and contact center technology solutions. Responsible for test planning, execution, collaboration with developers, and ensuring software quality in a hybrid work environment.
Responsibilities
- Quality Assurance for AI and Contact Center Solutions: Ensure high-quality standards for Conversational AI, Generative AI, Bot, and contact center technology solutions - Genesys Cloud CX and Salesforce.
- Test Planning and Execution: Develop, implement, and execute comprehensive test plans, strategies, and detailed test cases based on project requirements and specifications using manual and sometimes automated testing methods.
- Conduct thorough performance and load testing activities to assess system stability and security vulnerabilities.
- Defect Management: Identify, document, and track defects with detailed descriptions and necessary logs/screenshots using issue tracking tools.
- Test Environment Setup and Maintenance: Establish and maintain test environments to ensure accurate and consistent testing conditions.
- Process Improvement and Documentation: Contribute to QA solution design, estimates, process reviews, and documentation to ensure the highest level of software quality.
- Collaboration and Communication: Work closely with developers, product managers, and stakeholders to clarify issues, report defects, and ensure timely resolution.
- Agile Participation: Engage in daily Agile team activities, including stand-ups, planning, and demos, to ensure seamless collaboration and alignment with project goals.
- Release Support: Work closely with developers to understand implementation details and assist in performing software releases.
- Project Lifecycle Accountability: Follow project development lifecycle methodologies, including adhering to specifications and completing documentation, to ensure projects are delivered on time, within budget, and scope.
- Flexible Work Hours: Be prepared to adjust shift schedules as user support demands change or technical projects requirement, including occasional evening, or night shift work and on-call rotations.
Requirements
- Bachelor’s Degree or Acceptable Experience in Lieu of Education
- 2+ years related experience in a Quality Assurance or related role
- Experience working on agile teams that release at least every two weeks
- Effectively create and execute test cases based on acceptance criteria
- Experience with Chatbots or Voicebots
- Experience with agile processes and tools such as Jira
- Active knowledge of Software development lifecycle.
- Solve problems of considerable scope and complexity
- Work closely with project, application, and enterprise architects to ensure quality of solutions.
- Experience reading application logs.
- Able to work independently and as part of a team
- Follow processes, collaborate with business units, and maintain a positive attitude.
- Exceptional communication and interpersonal skills for effective cross-functional collaboration.
Benefits
- Hybrid work model provides a flexible work/life balance
- Voluntary Provident Fund is an additional voluntary contribution scheme associated with the statutory Employee Provident Fund (EPF)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes National holidays(10), Earned leaves(15), sick leave(12), plus one (1) volunteer day to participate and give back to our local communities
- Gratuity is applicable upon completion of 5 years as per the Gratuity Act
Job title
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