IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.
About the role
- IT Infrastructure Manager responsible for developing next generation infrastructure solutions at ERC Pathlight. Collaborating with IT teams to enhance efficient and reliable IT systems.
Responsibilities
- The IT Infrastructure Manager is the primary infrastructure solutions architect and leads all engineering and administrative team members in development of next generation infrastructure and system solutions.
- Collaborate with IT leadership, engineers, and administrators to ensure highly available, secure, and responsive IT systems.
- Lead the sunsetting of legacy applications/systems and implement new technologies that adhere to the strategic roadmap.
- Engage in strategic infrastructure planning and modernization efforts such as Azure IaaS and PaaS design, migration to Azure AD, next generation security solutions, systems integrations, and vendor selections.
- Provide oversight and guidance to assigned team ensuring they have the right skills and tools to meet performance standards.
Requirements
- Bachelors Degree in Information Systems, Information Technology, Computer Science or related degree is required.
- Strong experience in Azure cloud environments including IaaS, PaaS, and Virtual Desktop.
- Strong experience in Microsoft Windows Server (2012, 2016, 2019), On-premise Active Directory, and AD services including Group Policy, DNS, DHCP.
- Strong experience in Microsoft 365 systems - Exchange, Teams, SharePoint, OneDrive.
- Strong experience in network routing protocols and best practices.
- Strong experience in Cyber Security and how it is related to Microsoft technologies DLP, AIP, Cloud App Security, O365 Content search, Audit.
- Strong experience in VMware ESXi servers, vCenter and Horizon VDI.
- At least 2 years of direct team and people management experience.
- Willing to travel up to 25% and occasionally work evenings and weekends.
Benefits
- Competitive compensation
- Comprehensive medical, dental, and vision coverage
- Generous Paid Time Off
- Parental Leave benefits
- Retirement benefits
- Tuition reimbursement
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