Product Designer developing digital interfaces and solutions at Grupo SysMap. Collaborating with teams in various sectors to enhance user experience and efficiency.
About the role
- Senior User Experience Analyst creating user-centered designs in a hybrid team. Collaborating on UX research and design processes to enhance user experiences.
Responsibilities
- Conduct qualitative and quantitative user research, from planning through analysis and synthesis of findings.
- Conduct user and stakeholder interviews, usability tests, and hypothesis validation sessions.
- Map end-to-end user journeys (before, during, and after service use), identifying friction points and opportunities for improvement.
- Create flows, empathy maps, personas, and other artifacts that support product and design decision-making.
- Establish and monitor user experience metrics.
- Ensure solutions incorporate accessibility and inclusion principles from the outset.
- Systematize research learnings and facilitate knowledge sharing across teams.
- Support the evolution of DesignOps practices, bringing efficiency and scale to UX processes.
- Actively participate in ideation sessions, discovery, and Design Sprints with a strategic, user-centered perspective.
Requirements
- Bachelor's degree or postgraduate degree in Design, Communication, Technology, or related fields.
- Proven experience in UX research and both qualitative and quantitative methods.
- Knowledge of digital accessibility.
- Experience applying UX metrics and the ability to generate actionable insights.
- Experience with Design Thinking, discovery processes, and agile methodologies (Scrum, Lean, etc.).
- Ability to work autonomously within multidisciplinary teams.
- Intermediate English (technical reading and writing).
Benefits
- Flexible working hours.
- Day off on your birthday — with a surprise!
- Support for training and certifications.
- Access to Alura.
- Partnership with FIAP.
- Referral bonus program.
- Health insurance.
- Dental plan.
- Vittude — mental health platform.
- Wellhub — support for physical health.
- New Value — discount coupons.
- SESC.
- Meal and/or food allowance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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