IT Operations role at DRÄXLMAIER managing IT service requests and incidents, providing first level support and documenting procedures.
About the role
- Recovery Operations Supervisor managing multi-location operations at Groups to support substance use disorder treatment. Leading a team and ensuring high-quality, member-centered recovery services.
Responsibilities
- Lead, coach, and develop a multi-location team of Recovery Support Coordinators.
- Provide direct supervision, guidance, and performance feedback.
- Oversee and optimize day-to-day operations across multiple sites.
- Drive accountability for regional and state-level KPIs.
- Track and analyze performance metrics for improvement plans.
Requirements
- Associate’s degree in Social Services, Human Services, Psychology, Business, or related field required (or equivalent combination of education and experience); Bachelor’s degree preferred.
- Minimum of three (3) years of experience in operations management, case management, or care coordination at least one (1) year in a supervisory capacity preferred.
- State certification or licensure to manage peer support specialists (where applicable).
- Experience with EHR systems, data reporting, and digital collaboration tools.
Benefits
- Competitive salary
- Health Related Social Needs (HRSNs) support
- Remote work options
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